Last updated: December 2024

Introduction

At Fidaro, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. By using Fidaro, you agree to the practices described in this policy.

What data do we collect?

We collect the following types of data: (1) Account information: email address and name when you sign up for our waitlist or create an account. (2) Financial data: bank account information and transaction data via Open Banking when you connect your accounts. (3) Usage data: how you interact with our app and website, including pages visited and features used. (4) Technical data: device type, browser, IP address, and similar technical information.

How do we use your data?

We use your data to: (1) Provide and improve our financial management services. (2) Personalize your experience and provide relevant insights. (3) Send you important updates about your account and our service. (4) Analyze usage patterns to improve our product (via PostHog analytics). (5) Comply with legal obligations and protect against fraud.

Analytics and cookies

We use PostHog for analytics to understand how visitors use our website. PostHog helps us improve our service by tracking anonymous usage patterns. We only enable analytics tracking after you consent via our cookie banner. You can withdraw your consent at any time by clicking 'Cookie Settings' in the footer.

How do we protect your data?

Your data security is our priority. We use: (1) Bank-level encryption for all financial data. (2) Open Banking (PSD2) compliant connections - we never see your bank passwords. (3) Secure data centers within the EU. (4) Regular security audits and monitoring. (5) Strict access controls for our team.

Your rights

Under GDPR, you have the right to: (1) Access your personal data. (2) Correct inaccurate data. (3) Delete your data ('right to be forgotten'). (4) Export your data in a portable format. (5) Withdraw consent for analytics at any time. (6) Object to certain data processing. Contact us at privacy@fidaro.be to exercise any of these rights.

Data retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and all associated data at any time. Analytics data is anonymized and aggregated after 90 days.

Third parties

We never sell your personal data. We only share data with: (1) Open Banking providers (to connect your bank accounts). (2) PostHog (for analytics, with your consent). (3) Essential service providers (hosting, email). All third parties are GDPR compliant and bound by strict data processing agreements.

Contact

For privacy-related questions or to exercise your rights, contact us at privacy@fidaro.be. Our Data Protection Officer can be reached at the same address.